Terms of Service

By creating an account or using the CloudSealed platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company or organization, you represent that you have the authority to bind that entity. If you do not agree, do not use the Service.

CloudSealed provides compliance readiness and consulting services to assist organizations in preparing for security audits and maintaining their security posture. The Service includes three main plans: Health Check, Intervention, and Governance. The platform offers guided data submissions, compliance checklists, readiness monitoring, and technical review by experts. CRITICAL NOTICE: CloudSealed is not a registered CPA firm or licensed audit body. CloudSealed does not issue or sign official SOC 2 reports or any other formal compliance certification. Our services are strictly intended to prepare, assess, and guide clients toward full audit readiness. The issuance of official SOC 2 reports must be contracted and performed separately by qualified, independent auditors.

The Service is available to companies and professionals using corporate emails. Personal email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted for registration. You must be at least 18 years old and have the legal capacity to enter into binding contracts.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. You must notify us immediately of any unauthorized use. Passwords must be at least 10 characters long. You may not share account credentials or create multiple accounts for the same person.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Upload malicious code, viruses, or any harmful content
• Attempt to gain unauthorized access to the Service or to other users' accounts
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete with CloudSealed or build a competitive product

All rights, titles, and interests in the Service, including AI models, analysis methodologies, report templates, compliance tools, branding, and software, are owned by CloudSealed LLC. Your use of the Service does not grant you ownership rights. The readiness reports, gap analyses, and compliance roadmaps we produce for you are licensed for your internal business use. You may share these deliverables with your stakeholders and auditors, but you may not resell or redistribute them commercially.

You retain all ownership rights to the data you submit through the Service. By submitting data, you grant CloudSealed a limited, non-exclusive license to process, analyze, and store your data solely to provide the Service. We will not use your data for any other purpose without your explicit consent. Data processing is governed by our Privacy Policy.

You may upload files up to 100 MB each through the Service. You are solely responsible for the content of the uploaded files. You represent that you have the right to share such files and that they do not contain third-party personal data without appropriate consent. CloudSealed scans uploaded files for malware but does not guarantee the detection of all threats.

Service levels, project milestones, and delivery timelines for our readiness projects are defined in the respective Commercial Proposal / Statement of Work (SOW). We aim for 99.9% platform availability but do not guarantee uninterrupted access. Scheduled maintenance windows will be communicated at least 48 hours in advance.

Service fees are based on custom projects across our three service plans (Health Check, Intervention, and Governance). All projects, pricing, payment schedules, and specific deliverables must be detailed and agreed upon in a signed Statement of Work (SOW). Fees are due within 30 days of the invoice date, unless a different schedule is specified in the applicable SOW.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDSEALED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, OR THE OUTCOME OF ANY THIRD-PARTY AUDITS OR OFFICIAL COMPLIANCE CERTIFICATIONS, ARISING OUT OF YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM. THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. NOTHING IN THESE TERMS EXCLUDES LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR DEATH/PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

You agree to indemnify and hold harmless CloudSealed, its directors, employees, and experts from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or violation of third-party rights.

You may terminate your account at any time by contacting contact@cloudsealed.com. We may suspend or terminate your access if you violate these Terms or if required by law. Upon termination, your right to use the Service immediately ceases. We will retain your data for 30 days post-termination to allow for export, after which it will be securely deleted.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of laws principles. For users located in Brazil, mandatory consumer protection provisions of Brazilian law (Consumer Defense Code) apply where applicable. Any disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA), except that either party may seek injunctive relief in court. For Brazilian users, disputes may alternatively be submitted to the court of the user's domicile, pursuant to Art. 101, I of the CDC.

We may modify these Terms at any time. Material changes will be notified by email or in-platform notification at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree, you must stop using the Service and terminate your account.

For questions regarding these Terms, please contact: